Applying Web3 Concepts
Web3, the buzzy term for the next internet era based on blockchain technology, can foster a better customer experience in many use cases. For enterprises, a turnkey hosted decentralized application framework with …
Why Web3 can improve enterprise CX
By now, you’ve probably heard the tech buzzword “Web3” in the context of Bitcoin or NFTs of viral memes. Web3, considered to be the next iteration of the internet, is …
End of the Beginning for Machine Learning
Well thats a wrap for my initial journey into machine learning and artificial intelligence. But it’s only the end of the beginning for machine learning. Before I finish up this …
Service Assurance’s Future with Machine Learning
Thanks again for all the great feedback on this blog series. I want to continue the ongoing discussion by guessing service assurance’s future with machine learning. There are infinite operational …
Automated Detection and Mitigation of Chronic Issues
Let’s continuing our discussion around machine learning and AI focusing on chronic issues. Key is the automated detection and mitigation of chronic issues. As we have discussed in many of …
Learning Your Operational Performance
In business intelligence reporting, a common area is around learning your operational performance. This means tracking operation’s workload and results. While this can be a sticky subject for operations, its …
Minimizing Faults with Machine Learning and AI
A great topic of conversation is fault reduction. First let’s not confuse terms. Data reduction is discarding data deemed not actionable. Fault reduction is prioritizing the fault stream. This enables …
An Umbrella for Fault Storm Management
Let’s continue our conversations around ML/AI in Service Assurance. I want to to explore an illustrated real life use case. The first example focus in on is around fault storms …